Allmänna Villkor

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

Cooling-off period: The period within which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Duration transaction: A distance contract relating to a series of products and/or services, where the delivery and/or acceptance obligations are spread over time.
Durable data carrier: Any means that enables the consumer or entrepreneur to store information addressed personally to them in such a way that future consultation and unchanged reproduction of the stored information is possible.
Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services at a distance to consumers.
Distance contract: A contract whereby, as part of a system organized by the entrepreneur for the distance sale of products and/or services, the conclusion of the contract is made exclusively by one or more techniques for distance communication.
Technique for distance communication: A means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously in the same space.

General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur
Company name: Lorenge
Chamber of Commerce number: 91094585
Trade name: Lorenge
Customer service email: hello@lorenge.eu
Business address: Veldhoven, Netherlands

Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, deviating from the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge upon request either electronically or in another manner.

In the event that specific product or service terms and conditions also apply alongside these general terms and conditions, the second and third paragraphs will apply accordingly, and the consumer may always invoke the provision that is most favorable to them in the event of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions are wholly or partially void or are annulled at any time, the agreement and these terms will remain in effect for the rest, and the relevant provision will be replaced without delay by a provision that approaches the intent of the original as closely as possible.

Situations not governed by these general terms and conditions should be assessed in accordance with the spirit of these general terms and conditions.

Any ambiguities regarding the explanation or content of one or more provisions of our terms should be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot serve as grounds for compensation or dissolution of the agreement.

Images accompanying products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with the acceptance of the offer. This particularly concerns:

- The price, excluding customs clearance costs and import VAT. These additional costs will be for the account and risk of the customer. The postal and/or courier service will use the special scheme for postal and courier services regarding the import. This scheme applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect the VAT (possibly together with the charged customs clearance costs) from the recipient of the goods.

- Any shipping costs;
- The manner in which the agreement will be concluded and which actions are required for that;
- Whether the right of withdrawal applies;
- The method of payment, delivery, and execution of the agreement;
- The period for accepting the offer, or the period within which the entrepreneur guarantees the price;
- The amount of the fee for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the used communication medium;
- Whether the agreement will be archived after its conclusion, and if so, how the consumer can consult it;
- How the consumer can check and, if desired, correct the data they provided in the context of the agreement before concluding the agreement;
- Any other languages in which the agreement can be concluded, in addition to Dutch;
- The codes of conduct to which the entrepreneur has subjected themselves and how the consumer can consult these codes of conduct electronically; and
- The minimum duration of the distance contract in the case of a duration transaction.
- Optional: available sizes, colors, types of materials.

Article 5 – The Agreement
The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm the receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed the receipt of this acceptance, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for that purpose.

The entrepreneur can inform themselves—within legal frameworks—whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If the entrepreneur has reasonable grounds not to enter into the agreement based on this investigation, they are entitled to refuse an order or request, providing reasons, or to attach special conditions to the execution.

The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

  • The visiting address of the entrepreneur's establishment where the consumer can go for complaints;

  • The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion from the right of withdrawal;

  • Information about guarantees and existing service after purchase;

  • The data included in Article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

  • The requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Each agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to dissolve the agreement without giving reasons within 14 days. This reflection period begins on the day after the consumer receives the product or a representative designated by the consumer and made known to the entrepreneur.

During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging to the entrepreneur, following the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are obliged to inform the entrepreneur within 14 days of receiving the product. This notification must be made by the consumer through a written message/email. After the consumer has communicated their intention to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in a timely manner, for example, by means of a proof of shipment.

If the customer has not communicated their intention to exercise their right of withdrawal after the periods mentioned in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase is final.

Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the costs for returning the products will be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. However, this is conditional on the product being received back by the online retailer or conclusive proof of complete return being provided.

Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in a timely manner before concluding the agreement.

Exclusion of the right of withdrawal is only possible for products:

- that have been created by the entrepreneur according to the consumer's specifications;
- that are clearly personal in nature;
- that, by their nature, cannot be returned;
- that can spoil quickly or age;
- whose price is tied to fluctuations in the financial market that the entrepreneur cannot influence;
- for single newspapers and magazines;
- for audio and video recordings and computer software whose seal has been broken by the consumer;
- for hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

- related to accommodation, transport, restaurant services, or leisure activities to be provided on a specific date or during a specific period;
- whose delivery has started with the explicit consent of the consumer before the reflection period has expired;
- related to betting and lotteries.

Article 9 – The Price
During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur may offer products or services with variable prices if the prices are subject to fluctuations in the financial market over which the entrepreneur has no control. This link to fluctuations and the fact that any prices listed are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

  • these are the result of statutory regulations or provisions; or
  • the consumer has the right to terminate the agreement as of the day on which the price increase takes effect.

The place of delivery is determined in accordance with Article 5, paragraph 1, of the 1968 VAT Act, and takes place in the country where the transport starts. In this case, this delivery takes place outside the EU. Consequently, import VAT or customs clearance fees will be collected by the postal or courier service from the buyer. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of quality and/or usability, and the legal provisions and/or government regulations in force at the time of the conclusion of the agreement. If agreed upon, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.

Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. The return of the products must occur in the original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
  • The delivered products have been exposed to abnormal conditions or have been handled carelessly in any other way or contrary to the instructions of the entrepreneur and/or have been treated according to the packaging;
  • The defect is entirely or partially the result of regulations imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution
The entrepreneur will exercise the utmost care in receiving and executing orders for products.

The place of delivery is the address that the consumer has communicated to the company.

Subject to the provisions mentioned in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but no later than within 30 days, unless the consumer has agreed to a longer delivery time. If delivery is delayed, or if an order can only be partially executed, the consumer will be notified no later than 30 days after placing the order. In this case, the consumer has the right to dissolve the agreement without incurring costs and is entitled to any compensation.

In the event of dissolution according to the previous paragraph, the entrepreneur will refund the amount the consumer has paid as soon as possible, but no later than within 14 days after dissolution.

If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to provide a substitute item. No later than at the time of delivery, it will be clearly and understandably stated that a substitute item is being delivered. The right of withdrawal cannot be excluded for substitute items. The costs of any return shipment will be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration Transactions: Duration, Termination, and Extension

Termination

  1. The consumer may terminate an agreement that has been entered into for an indefinite period, which aims to regularly supply products (including electricity) or services, at any time, subject to any agreed-upon termination rules and a notice period of no more than one month.

  2. The consumer may terminate an agreement that has been entered into for a fixed period, which aims to regularly supply products (including electricity) or services, at any time before the end of the fixed term, subject to any agreed-upon termination rules and a notice period of no more than one month.

  3. The consumer may terminate the agreements mentioned in the previous paragraphs:

    • at any time, and is not limited to termination at a specific time or during a specific period;
    • at least in the same manner as they were entered into;
    • always with the same notice period that the entrepreneur has stipulated for themselves.

Extension

  1. An agreement that has been entered into for a fixed period, which aims to regularly supply products (including electricity) or services, may not be tacitly extended or renewed for a specific duration.

  2. Notwithstanding the previous paragraph, an agreement that has been entered into for a fixed period, which aims to regularly supply daily, news, and weekly newspapers and magazines, may be tacitly extended for a specific duration of up to three months, provided the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

  3. An agreement that has been entered into for a fixed period, which aims to regularly supply products or services, may only be tacitly extended for an indefinite duration if the consumer can terminate at any time with a notice period of no more than one month, and a notice period of no more than three months in cases where the agreement aims to regularly supply daily, news, and weekly newspapers and magazines, but less than once a month.

  4. An agreement for a limited duration for the regular supply of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will automatically terminate after the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless the reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the commencement of the reflection period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.


The consumer is obliged to promptly report any inaccuracies in the provided or stated payment details to the entrepreneur.

In the event of default by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs that were communicated to the consumer in advance.

Article 14 – Complaints
Complaints regarding the execution of the agreement must be submitted to the entrepreneur within 7 days in a complete and clear manner, after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.

If a complaint is deemed justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes
Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions pertain. This applies even if the consumer resides abroad.

Article 16 – CESOP
Due to the measures introduced and tightened in 2024 concerning the ‘Amendment of the Sales Tax Act 1968 (Implementation Act for the Directive on Payment Service Providers)’ and thereby the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.

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